Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Because our products are consumables, items must be unopened, unused, and in their original packaging to be eligible for a return. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@dojoxpresso.com. If your return is accepted, we'll send you a free return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who pays for return shipping

We do. Once your return is approved, we'll email you a prepaid return label at no cost to you.

Restocking fees

We do not charge restocking fees.

Return address

DOJO Xpresso
5 Windsor Road, Kellyville NSW 2155
Australia

Please request a return before sending anything back.

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is defective, damaged, or if you've received the wrong item. We'll make it right.

Non-returnable items

Opened or used products can't be returned for change of mind, as they're consumable goods. This doesn't affect your rights if a product is faulty — see "Your rights under Australian Consumer Law" below.

Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at hello@dojoxpresso.com.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. If a product is faulty, not as described, or doesn't do what it should, you're entitled to a remedy — repair, replacement, or refund — regardless of the 30-day window above.

Contact us

DOJO Xpresso is a registered business name of DOJO DFS PTY LTD, ABN 13 667 172 125.
Business address: Unit 617, 99 Jones Street, Ultimo NSW 2007
Warehouse & returns: 5 Windsor Road, Kellyville NSW 2155
Phone: 1300 003 656
Email: hello@dojoxpresso.com
Customer service hours: Monday to Friday, 9:00am – 5:00pm AEST